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CUSTOMER SERVICE REPRESENTATIVE (CSR)

Description:

A WESTERN NY SEALING & PAVING INC. Customer Service Representative (CSR) Performs routine clerical and administrative functions such as drafting correspondences, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to callers.

Overview:

The CSR’s will drive sales in a fast paced environment by offering the highest level of customer service. Answering inbound calls and responding to e-mails quickly will be this person’s primary responsibility. This person must be extremely dependable and work his or her scheduled hours. Having proper phone etiquette, the ability to listen and being persuasive will determine a CSR’s success.

Skills/ Knowledge:

  • Must Have: Good Oral and Written Communications, Flexibility, Customer Relations experience, Initiative, Trust and Integrity, Time Management, Basic Computer Knowledge.
  • Desired: Sales experience, Experienced with Salesforce, Microsoft Office, IOS, Pages, Numbers, Logistical coordination, Planning and Organizing skills, Analytical skills, Problem Solving skills, Decision Making, Creativity,
CSR’s job duties include, but are not limited to the following:

Tasks:

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Handel complaints and ensure they are properly assigned.
  • Complete forms in accordance with company procedures.
  • Check e-mail regularly and react accordingly.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management (Salesforce), and other applications.
We are always accepting applications!

1.) Click "APPLY NOW (.PDF)" to download and print your application.

APPLY NOW (.PDF)

2.) Drop off completed application to 955 Buffalo Rd. #8, Rochester, NY 14624 or E-mail to info@wnysealers.com with "New Applicant" as the subject line. (Please attach resume if available.)

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